https.//solmaxsantander.es (hereinafter, the Website) is a website owned by 

Company name: NATALIA DIEGO SAN MIGUEL
Owner's name: NATALIA DIEGO SAN MIGUEL
Registered office: Calle floranes 10, 0A – 39010 SANTANDER
NIF: 72171685P
Contact telephone number: 942938904
Email: info@solmaxsantander.es

The access, reproduction and use of the services of the Web requires the prior acceptance of the Conditions of Use in force at any time; THE OWNER reserves the right to modify these Conditions when it deems appropriate, by publishing the new text on the Web.

It is the responsibility of the user to know the Conditions of Use before accessing the products and services of the Web. If you are not satisfied with them, we ask you to refrain from using them.

PROPERTY

The Web is a work made up of various integrated and inseparable elements (text, illustrations, photographs, animated images, videos, computer programs, including the html codes of the website, etc.), whose Intellectual Property corresponds to THE OWNER, except in relation to those materials obtained under license from third parties.

THE OWNER and its licensors retain at all times the Intellectual Property on the Web and on the different elements that compose it, individually considered, in all the copies that are made (whatever the support to which they are incorporated), granting on them only the use rights described below. Any right that is not expressly assigned is understood to be reserved.

In addition to the above, THE OWNER is responsible for the selection, design of the structure and provision of the contents of the Web, as well as who has taken the initiative and assumed the risk of making substantial investments aimed at obtaining, digitizing and presenting of the same, corresponding, therefore, the protection that article 12 and Title VIII of Book II of the Intellectual Property Law may grant on the website, considered as a database.

THE OWNER is also the sole owner of the design and graphic image of the Web, reserving the pertinent legal actions that may correspond against people who make imitations or unfair uses of it.

WEB CONTENTS AND DOWNLOADS. PERMITTED AND PROHIBITED USES.

It is allowed:

• Browsing the Web, that is, accessing and viewing it on a device, remaining authorized any temporary or accessory reproduction, provided that it is not voluntary and forms an integral and essential part of the transmission technology process. navigation by Certain sections of the Web require prior registration.
• Benefit (prior registration), from the services and advantages provided by THE OWNER through the Web to its users, under the conditions expressly indicated in the different sections.

It is strictly prohibited:

• Any operations regarding the Web, its contents, downloaded products and copies of all of them that are contrary to the Law, good customs and good faith.
• Any use outside of the personal and private sphere, especially those for commercial or professional purposes, including sending advertising or messages and the collection and processing of data from third parties.
• Any type of extraction, public communication and/or transmission, in whole or in part, by any means, outside the private sphere of permitted use and, especially, its incorporation into any other work, including web pages, collections or databases. The publication in
  media of the materials that can be downloaded from the Press Room section.
• The removal, concealment or falsification of the notices and warnings on the Intellectual or Industrial Property of the Web or of any of the products provided through it.
• The operations and activities expressly prohibited in any other sections of these General Conditions and, in general, any that may harm the normal functioning of the Web, other users or any third party.

LINKS TO THE WEB

The establishment of links and hyperlinks to the Web from other pages or websites is authorized, provided that they are not done in a way that harms the public image and brand of THE OWNER, the Web or any of the people and products to which reference is made therein. In the establishment of links with the Web, the use of techniques that imply confusion about the identity and ownership of the contents, such as framing or others, is expressly prohibited.

The establishment of links from pages or websites whose contents promote or advocate, directly or indirectly, any type of violence, discrimination, pornography or illegal activity is prohibited. Likewise, the establishment of links for commercial purposes is expressly prohibited.

In the creation of links, the use of elements extracted from the Web is expressly prohibited, without the prior and express consent of THE OWNER.

In no case may it be understood that the links to the Web from third-party pages or websites imply relationships between THE OWNER and their owners, nor does it imply any endorsement, sponsorship or recommendation of THE OWNER about them, for which reason THE OWNER does not will be absolutely responsible for its content and legality.

CONTENTS AND USER BEHAVIOR.

As a client or user of the Web, you agree to make appropriate use of the contents and services offered through it and not to use them to:

1. Incur in illicit activities, illegal or contrary to good faith and public order.
   2. Disseminate content or propaganda of a racist, xenophobic, pornographic nature, that advocates terrorism or that violates human rights.
   3. Cause damage to the physical and logical systems of THE OWNER, its suppliers or third parties; Introduce or spread computer viruses or any other physical or logical systems that are likely to cause the aforementioned damage.
   4. Disseminate content that threatens the image and reputation of THE OWNER or third parties.
   5. Attempting the rights of Intellectual Property, Industrial, image, honor or others that correspond to THE OWNER or third parties.

THE OWNER will have full freedom of decision on whether the collaborations and messages are finally published on the Web or not, being empowered to withdraw them when it deems appropriate.

Violation of any of the rules contained in these Terms of Use and especially, of the provisions of this clause, will entitle THE OWNER to immediately terminate you as a user or subscriber of the Web.

Users who make purchases on this website fully accept these GTC and will be bound by them, as if they were written at the time of contracting/purchasing.

It will be an essential requirement to read and accept the GTC, prior to the purchase of any product.

SOLMAX SANTANDER reserves the right to modify the GTC at any time and without prior notice. The GTC will always be accessible from the website, so that the user can consult or print them at any time.

The prices and conditions of sale are for informational purposes only and may be modified in response to market fluctuations. However, placing the order by completing the purchase form implies compliance with the price offered and with the general conditions of sale in force at that specific time. Once the order has been formalized, the purchase will be deemed to have been completed in full, with all the legal guarantees that protect the purchasing consumer and, from that moment, the prices and conditions will have a contractual nature and cannot be modified without the express agreement of both contracting parties. . SPANISH will be the language used to formalize the contract. The electronic document in which the contract is formalized will be archived and the user will have access to it in their client area.

PAYMENT METHODS.

• STRIPE CREDIT CARD or PAYPAL
• WORTH DEPOSIT.
• CASH or CREDIT AT THE FACILITIES

SHIPPING.

Delivery times range between 48 and 72 hours. We cannot guarantee these delivery times, although we try to ensure that transport companies comply with them whenever possible. In rural towns far from urban centers it is not possible to guarantee delivery within 24 hours in any case.
Delivery times will depend on the availability of each product, which is indicated in each and every one of the products offered. In orders that include several items, a single shipment will be made and the delivery time will correspond to the item whose delivery time is longer.
The client will have 72 hours to verify the integrity of all the components of the order and to verify that everything is included in the products included. After these 72 hours, the shipment will be considered accepted and claims for damages or failures with the shipment will not be accepted.
An order will be considered delivered when the delivery receipt is signed by the customer. It is in the next 24 hours when the client must verify the products upon receipt of the same and expose all the objections that may exist.
In case of receiving a product damaged by transport, it is advisable to contact us within the first 24 hours to be able to claim the incident from the transport company. In the same way, it is convenient to record the transport company.

Shipping costs vary depending on the order. They depend on four factors: weight, volume, place of shipment and amount.

WITHDRAWAL OR RETURNS

In accordance with current legislation, products can be returned in good condition and for any reason, within a period of 14 calendar days from receipt of the merchandise by the customer. To do this, the conditions set out in this document must be met.

For these purposes, SOLMAX SANTANDER informs that the Revised Text of the General Law for the Defense of Consumers and Users (TRLGDCU) establishes several options to be able to exercise the right of withdrawal. Among them, it includes the possibility of doing so by filling out a form electronically. In order to shorten the time and so that you can make the return in a comfortable way and without delays, at SOLMAX SANTANDER we advise you to use this option and fill out the withdrawal form.

The purchase must be returned with all its products in its original packaging and seal and with all its accessories.
NOTE: THE CONTRACTED SERVICES ARE EXCLUDED IF THEY HAVE BEEN USED.

The customer must assume the costs of return shipping. Postage due shipments will not be accepted in any case.

The customer will be responsible for ensuring that both the product and its packaging arrive in perfect condition, making it necessary to pack the items properly, in order to avoid possible deterioration during transport.

Once the return package is received, we will verify its status and as soon as we verify that both the returned items, as well as any accessories, samples, promotional gifts and documentation, are complete and in perfect condition, we will send the customer an email to notify you of the approval or rejection of your refund.

The refund of all payments received for the purchase will be made within a maximum of 14 calendar days following the withdrawal (in accordance with art. 106) and once the merchandise

The refund will be processed through the same means of payment used by the client for the initial transaction.

We reserve the right to withhold reimbursement until we have received the products or until the customer has provided proof of their return, depending on which condition is met first.

We will not refund if the product has been used.

In the event that the customer receives a wrong product or in poor condition, or in case of loss or damage to products by the transport company, the customer may request its return and/or replacement, within the first 24 hours to to be able to claim the incidence to the transport company. In the same way, it is convenient to record the transport company. In this case, we undertake to assume the return shipping costs, we will take care of picking up the defective product and/or replacing the missing product with another identical product at no additional cost to the customer.

In the event that the product to be exchanged has a higher price than the one previously purchased, the customer must pay the difference in value. If, on the other hand, the new product has a lower price than the one previously purchased, the difference in the amount will not be refunded in cash, but rather in the form of a gift voucher or deposit voucher to be used on your next purchase.

To manage any type of return or exchange of purchased products, the customer can also contact us by email info@solmaxsantander.es or by phone 942938904
__________________________________________________
The client must indicate the order number and we will tell him exactly all the steps to follow.
We also inform you that we will not accept changes or returns that have not been previously communicated through the indicated channels.

Guarantee.

The guarantee does not cover those defects caused by incorrect use of the product and/or handling of it other than what is necessary to establish its nature, characteristics or its operation. In these cases, the consumer must take charge of its repair. Therefore, the following are excluded from the guarantee:

• Defects and deterioration caused by external events, accidents, mainly accidents due to wear and tear and use not in accordance with the instructions.
• Modified or repaired products.
• Incorrect use.

Dispute Resolution.

Resolution of online disputes in consumer matters in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform that is available at the following link: http://ec.europa.eu/consumers/odr/